Legal Notices

2. You will be provided with an accurate quote for your requested service before both parties commit to it. This will either be an hourly rate or a per word rate dependent on the job. Consultation fees are included in the base price. You will not be charged extra if the project takes longer than quoted, unless you have requested additional tasks on top of the initial agreement or there is a brief change. 

 

3. Popple Services requires 50% of the project fee to be paid in advance and then following completion invoices will be issued and must be paid within a 14 day pay window. 

4. Any feedback on the written work provided must be received within one week. If you expect the feedback to take longer this must be agreed before the work is commissioned. You will be invoiced on the work within one week and this will need to be paid within the 14 day window.  

5. Please note that unless pre-agreed in writing, under the Late Payment of Commercial Debts (Interest) Act 1998, freelancers are entitled to a £40 late fee upon non-payment of debts after 30 days from invoice, at which point a new invoice will be submitted with the addition of this fee. If payment of the revised invoice is not received within a further 14 days, additional interest will be charged to the overdue account at a statutory rate of 8% plus Bank of England base rate of 0.1%, totalling 8.1%

6. Payment details will be provided on the official invoice sent to the client. 

 

7. Copy writing quotes include one edit after the first submission. If you require further edits you may be charged extra. 

8. Proofreading projects are quoted on a per word basis, but further expansion or explanation of the edits are included in the price for 30 days after completion.

9. Once you, the client, have accepted the work, Popple Services are not responsible for your customer feedback or any complaints received.

 

10. Refunds are only available in cases where Popple Services did not keep the agreed deadline of the projects for any reason except serious illness (hospitalisation), death, natural disaster or technical issue beyond our control. If such situations emerge, the client will be provided with the relevant evidence. 

11. We collect and store securely some of your data such as name, email address and telephone number. We will only use this data to keep in touch with you either as part of the working process or as part of our marketing activities. We will never sell or provide third parties with your personal details. Please read our Privacy Policy for more information on how we handle and store your data.

12. Phone calls and video calls  may be recorded in order to guarantee accuracy in providing the content that you require. These calls will be deleted once the content is signed off. 

13. These Terms & Conditions are legally binding between you as the User and us as Popple Services.

Data protection is a high priority for Popple Services. 

We can be contacted in relation to any data related queries by email on information@poppleservices.com  

Viewing the website www.poppleservices.com is possible without any indication of personal data; however, if you want to subscribe to the newsletter, purchase a course, book on a workshop, comment on a blog post, or send a message through the contact form, processing of personal data could become necessary. If the processing of personal data is necessary and there is no statutory basis for such processing, we generally obtain consent from you.

The processing of personal data, such as the name, address, e-mail address, or telephone number of a data subject shall always be in line with the General Data Protection Regulation (GDPR), and in accordance with the country-specific data protection regulations applicable to Popple Services. 

2. Cookies

The Internet pages of www.poppleservices.com use cookies as many other websites out there. We do this to ensure we provide you with the best user experience while you browse our pages. It also presents us with an opportunity to improve our web services. By visiting or using our website with your browser set to allow cookies, you are giving us your consent to our use of cookies for the purposes explicitly stated above.

Cookies are text files that are stored in a computer system via an Internet browser. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier of the cookie. It consists of a character string through which Internet pages and servers can be assigned to the specific Internet browser in which the cookie was stored. You may, at any time, prevent the setting of cookies through our website by changing the settings of the browser you are using. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. If you deactivate the setting of cookies in your Internet browser, not all functions of our website may be entirely usable.

 

3. What personal data we collect about you

 

When you visit our website, subscribe to the newsletter, purchase a course, book on a workshop, comment on a blog post, or send a message through the contact form, we may collect some or all of the following personal information about you:

• Name

• Email address

• Phone number

• Your correspondence with and from Popple Services.

• Your preferences about receiving communication from Popple Services.

• Information about your use of Popple Services website, and your browsing and online purchasing activities.

4. What we use your personal information for

Your personal data is collected, processed, stored and used by us for various reasons, but with the intention to provide you with the best customer service and experience as our potential or current client.

When you subscribe to the newsletter, purchase a course, book on a workshop, comment on a blog post, or send a message through the contact form we need to process certain information that allows us:

• To provide a service to you

• To provide customer support

• To improve your user experience

• To contact you via email and/or text message in relation to your enquiry.

  

In addition, we may automatically collect anonymous information about your use of our website. This includes the number of pages you visit and their content, what web browser you use, and how you ended up on our website. There is no way you could be identified from this information. However, it helps us to analyse the behaviour of our visitors, potential and current customers and therefore optimise our service and advertising.

 

5. Who has access to your personal data?

 

We will not disclose your personal data to any other third parties with the exclusion of subsidiary and/or affiliated companies such as IT companies and payment service providers. 

Please be aware that when you create an account and participate in group discussions on our social media platforms or our blog some of your personal data can be seen by all other members. This includes your name and surname. 

 

Your personal data will not be shared with any other organisations without your explicit permission, unless we are legally entitled or required to do so.

 

6. How long we store your personal data for

 

Your personal data will be stored for the period of 24 months. If you do not use our website to contact or communicate with us within this period, all information we store of you will be permanently deleted. We will retain other minimal data for tax and anti-fraud purposes.

 

7. How we protect your personal data

 

We make every effort to minimise the possibility of unauthorised or unlawful processing of your personal data or accidental loss or destruction of, or damage to, your personal data. For this purpose we have taken a number of technical and organisational measures. We believe the measures implemented by our site reduce the likelihood of security problems to a level appropriate to the type of data involved.

We have security measures in place to protect our database of Users and access to this database is restricted internally.

 

8. Your rights in regards to the personal data we hold about you

 

In accordance with GDPR we would like to inform you of the right you have in relation to your data collected, processed, stored and used by us. You have the right to:

• Request access to your data for free

• Request your data to be corrected if not accurate or outdated

• Ask us to stop using your data for certain purposes, for example sending you marketing and promotional emails and text messages

• Request to be forgotten (we would remove your personal data from our records)

• Withdraw at any time when this is the legal basis for out processing.

 

If you wish to discuss or exercise any of these rights, please contact us at information@poppleservices.com  

 

9. Marketing and analytical tools we use

 

As mentioned above we collect and analyse some of your data to create offers of value for you. 

To help us do that we use the third parties listed below. Please note that each one of them have their own privacy policy and you should familiarise yourself with it.

 

• Google Analytics

• Google AdWords

• Facebook

This policy was last updated on January 1 2021.